Bought a Queen size mattress protector from Bed Bugs Barrier and received the item real quickly. When trying to fit the protector onto the mattress, the zipper was quite hard to zip up and broke off eventually. Emailed and informed Bed Bugs Barrier and received a reply from Tony. Upon providing further details of the mishap, Tony sent a new mattress protector promptly to replace the broken one. Very impressed with the professionalism of this company and have no hesitation in recommending this company to others.