Returns & Refunds
Due to public health concerns, we do not accept returns or exchanges for change of mind.
If you decide not to accept delivery of the goods or the goods are returned to us because you failed to pick up your items from the post office then you will be charged the $15 return fee that we are charged by Australia Post. You will also be charged the $30 fee we are charged by the warehouse to process your return.
If you put the wrong address on your order and the order is returned to us you will be refunded less the $15 we are charged by Australia post and the $30 processing fee that we are charged by the warehouse.
We do not refund customers who have not purchased the entire system needed to eradicate the bed bug infestation.
If customers have purchased all the products needed to eradicate the bed bug infestation, we will only refund once the products have been returned to us and we are sent an invoice from the pest controller that has been used to treat the bed bug infestation.
Terms & Conditions
1.1 Bed Bug Barrier Pty Ltd is a company that provides a range of bed bug and dust mite control products available for purchase via the online store.
1.2 Access to and use of the site, which includes ordering products via the online store, is governed by the terms and conditions listed here.
2.2 You agree to comply with all relevant laws relating to your use of the site and your placement of any order through the site.
3) PLACING AN ORDER FOR PRODUCTS
3.1 You may order product by selecting and submitting your order through the site in accordance with these terms and conditions.
3.2 Any order placed through this site for a product is an offer by you to purchase the product for the price notified (including the delivery and other charges and taxes) at the time you place the order.
4) ACCEPTANCE OR REJECTION OF AN ORDER
4.1 In certain circumstances, we may need to reject your order. This may happen where the requested product is not available or if there is an error in the price or the product description posted on the site.
4.2 Each order placed for products through the site which we accept results in a separate binding agreement between you and us for the supply of those products. For each order accepted by us, we will:
(a) supply the products in that order to you in accordance with these terms and conditions; and
(b) provide you with an email confirmation of that order.
4.3 If we reject an order placed through the site, then we will endeavour to notify you of that rejection at the time you place the order or within a reasonable time after you submit your order.
6) DELIVERY OF PRODUCTS
6.1 We will only deliver products ordered through the site to a location where we provide delivery services.
6.2 You may obtain further information on the site about our delivery timeframes and how we deliver certain products. The Delivery Fee for your order depends on the type of product you order (in particular, the size and weight of the product) and also delivery address / postcode.
6.3 You agree to comply with certain delivery requirements specified below and such other requirements that we notify you when you place your order through the site.
6.4 We also recommend that you be present to accept the delivery of your order if you have paid by credit card.
6.5 If there is no one or no appropriate person at the delivery address to receive the order or, if you are required to be present at the time of delivery and you are not present at that time, then Australia Post will leave a card in your letter box.
6.6 You acknowledge and agree that any person at the delivery address who receives the product is authorised by you to receive your order.
6.7 Payment is required in full before your order can be delivered to you.
6.8 Bed Bug Barrier Pty Ltd offers delivery by courier of our choice. We reserve the right to change the shipping carrier, depending on stock availability, delivery location and total weight of order to Australia Post OR courier of our choice.
6.9 If the order exceeds 20kg, we will use a courier service of our choice.
6.10 For orders, regular delivery usually takes 3-5 business days, however, express post is much quicker.
9) RISK AND TITLE
9.1 Risk and title to the product passes to you on the date and time of delivery to the delivery address.
10) CANCELING AN ORDER
10.1 We may cancel any part of an order (including any orders that we have accepted) without any liability to you for that cancellation at any time if:
(a) the products in that order are not available; or
(b) there is an error in the price or the product description posted on the site for the products in that order; or
(c) that we reasonably believe your order has been placed in breach of these terms and conditions.
If we do so, then we will endeavour to provide you with reasonable notice of that cancellation, and will not charge you for the cancelled order.
11) FEES AND CHARGES
11.1 We will charge you, and you agree to pay, the purchase price of each product that is ordered, the delivery fee for your order that we notify to you when you place your order (“Delivery Fee”) and any other fees and charges set out in these terms and conditions.
11.2 All fees and charges identified in these terms and conditions and all prices for the product include GST where applicable.
11.3 The purchase price of each product is shown on the products list on the site at the time you place your order. The purchase price of a product on the site may not be the same or correspond to the prices in any rival stores for the same product and we are not obliged to match any prices.
(a) subject to (b), we will refund any amounts paid by you for that cancelled order;
(b) we will not refund the Delivery Fees where the products in your cancelled order have been dispatched for delivery.
12) PAYMENT METHODS
12.1 You may pay the fees and charges for an accepted order using the following payment methods:
(a) Visa, MasterCard
12.2 If we are unable to successfully process your credit card or PayPal payment for your order that is accepted by us, then we may cancel your order.
12.3 If you choose to pay by credit card or PayPal, you authorise us to debit the amount that is payable for an accepted order from your nominated credit card or PayPal account.
12.4 You must not pay, or attempt to pay, for products through any fraudulent or unlawful means.
12.5 We will provide you with a receipt at time of delivery (emailed) which specifies the total fees and charges for the products in the order.
13) DAMAGED PRODUCTS AND RETURNS
13.1 You must check any products delivered to you to determine if it is damaged. If a product is damaged on delivery, then you should refuse to take receipt of that product. If you notice damage to a product after delivery, or if it has been incorrectly shipped, you should notify us as soon as possibly.
13.2 We do not refund for change of mind purchases
13.3 Our Returns Policy is incorporated into these terms and conditions. You must provide us with the invoice we issued to you for your order to make a claim under this clause. If you fail to do so, then we may not provide you with an exchange.
13.4 We will not refund the Delivery Fee where the products have been delivered to you, but we will send a replacement free of charge.
13.5 If your purchase is damaged in transit we will send you a “no charge” replacement, freight free. You will need to return the damaged product (or fragments which demonstrate reasonable evidence of breakage) to us for assessment.
13.6 If you return a product because it was defective on arrival but we find that the product is in full working condition or any defects or damage were caused after you took receipt of the product, it will be returned to you. You will be to pay any freight costs associated with the return. These invoiced amounts will be payable within 14 days of receipt of invoice.
13.7 If the product is defective or incorrectly shipped (different to the one you ordered), upon receipt of the returned ,we will offer you a replacement.
13.8 A copy of the purchase invoice must be included with the returned product(s).
13.9 You are responsible for all costs associated with return of the product to us and we will not pay or reimburse any associated costs. We recommend that products returned by post be sent by registered or certified mail. We accept no responsibility for loss or damage occurring in transit. If a product is not returned to us in the original unopened packaging, it may be returned to you at your cost.
13.10 Any returned items must be in their original re-saleable condition in their original packaging. This includes any boxes, product manuals, spare parts etc.
14.1 We may immediately suspend, terminate or limit your access to and use of the Site and (where relevant) your account if you breach these terms and conditions and:
(a) the breach cannot be remedied; or
(b) you fail to the remedy the breach within 10 days of our notice to you of that breach; or
(c) if there is an emergency.
14.2 We may stop making the site (or any part of it) available without prior notice. If so, any orders that we have accepted will not be affected by this unless the products that have been ordered are no longer available or we are prevented from supplying the products, in which case, we will notify you and will refund to you all valid payments received by us for those products.